Establish the customer database

1. Support the establishment of pre-sales, follow-up and after-sales service data
2. Support the establishment of localized database
3. Data encryption mode, different operators can see different data information with different permissions

Support the customer access of online and offline promotion activities

1. Support offline activities and customers can access through registration, inquiry, etc and data accumulation
2. Online promotion, questionnaire survey, customer recommendation and other operation methods access to customer information
3. The input and output of each operation promotion can be presented in data, so as to continuously improve the input-output ratio and optimize the operation mode

Support different attribute records of pre-sale and after-sale

Information record of calling in communication from customers, describing storage requirements, storage reasons, customer focus, etc
To set up the follow-up date, keep the follow-up record.
In addition, it can also record the new demands of tenants, communication records, etc.

Quantifiable sales, customer service workload and quality

Relying on CRM system, we can establish service transparency from customer consultation to transformation, and continuously improve work efficiency and service quality
With CRM, customers' perception of brand service will be greatly improved

All kinds of reports

Customer source and access channel can be set. Analyze each activity, market effect, conversion rate, input-output ratio, etc
Various statistical reports can be generated according to customer storage transformation.

For more information, please contact us